Privacy Policy - Starobotx
Starobotx is a professional manufacturer and supplier of animatronic dinosaurs, animatronic animals, insects, dragons, and customized themed entertainment equipment, serving global commercial, educational, and entertainment clients. This Privacy Policy outlines our policies regarding the collection, use, storage, disclosure, and protection of personal and business information obtained from users, customers, partners, and website visitors (“you” or “your”) during your access to our official website, business consultation, project cooperation, product customization, after-sales service, and other interactions with us.
This policy complies with major global data protection regulations, including the General Data Protection Regulation (GDPR) of the European Union, the California Consumer Privacy Act (CCPA/CPRA), and other applicable international privacy laws. By visiting our website, submitting inquiries, cooperating with our business, or providing your personal information, you fully consent to the practices described in this Privacy Policy.
1. Information We Collect
We only collect necessary and legitimate information for business operation, project cooperation, and service provision, which is divided into information you actively provide and automatically collected technical information.
1.1 Information You Voluntarily Provide
We collect personal and business information you actively submit when you consult our products, request quotations, customize animatronic equipment, sign cooperation contracts, apply for after-sales service, or communicate with our business team, including but not limited to:
- Basic contact information: your name, job title, company name, email address, phone number, WhatsApp and other communication accounts
- Business information: company address, project demand, customized product requirements (size, style, function, scene application), cooperation intention, order and transaction records
- Service information: installation guidance demands, after-sales maintenance requests, customer feedback, and project follow-up information
- Financial and logistics information required for transaction: billing information, shipping address, and logistics receiving information
1.2 Automatically Collected Technical Information
When you browse our official website, our system will automatically collect non-sensitive technical information to optimize website operation and user experience, including your IP address, browser type, device model, website access time, page browsing records, click behavior, and access source. We will not collect sensitive personal privacy information without your explicit consent.
2. How We Use Your Information
All collected information is only used for legitimate business purposes and will never be used for unauthorized commercial or illegal purposes. The specific usage scenarios are as follows:
- To respond to your product consultation, quotation requests, and customized solution demands for animatronic dinosaurs, animals, insects, dragons, and themed amusement equipment
- To complete business negotiation, contract signing, product production, global shipping, installation guidance, and after-sales maintenance services
- To maintain long-term cooperative relationships, provide project follow-up support, and update product innovation and industry service information
- To optimize our product design, manufacturing technology, and website service experience, improve product quality and global service capabilities
- To comply with legal obligations, including customs declaration, international trade supervision, quality inspection certification, and legal dispute handling
- To prevent fraudulent transactions, unauthorized access, and illegal behaviors, and protect the legitimate rights and interests of both parties
3. Information Disclosure and Sharing
Starobotx will not sell, rent, or trade your personal and business information to third parties for commercial profits. We only disclose your information in the following legitimate scenarios:
- Authorized third-party service providers: We may share necessary information with trusted third-party partners who provide supporting services for our business, including international logistics companies, freight forwarders, inspection and certification institutions, and technical service providers. All third parties have signed confidentiality agreements with us and are only allowed to use your information to complete designated services.
- Legal mandatory requirements: We may disclose your information in accordance with national laws, regulations, judicial procedures, or government regulatory requirements.
- Your explicit consent: We will disclose your information to third parties only with your voluntary and explicit authorization.
For customized themed project cases, we will not display your project information, brand, and scene cases publicly without your written approval.
4. Data Storage and Security Protection
4.1 Data Storage
We store your personal and business information securely during the period of business cooperation and retain relevant data in accordance with legal retention requirements after the cooperation ends. We will delete or anonymize your information when it is no longer needed for business and legal purposes.
4.2 Security Measures
As a certified manufacturer with ISO 9001:2015 quality management system and IP65 waterproof product certification, we adopt strict technical and management measures to protect your data security:
- Adopt encrypted storage technology for business and customer data to prevent unauthorized access, leakage, tampering, and loss
- Establish internal data access permission management system, and only authorized employees can access customer information
- Regularly conduct data security inspection and system maintenance to ensure the stability and security of data system
We will assume corresponding responsibilities for data leakage caused by our intentional negligence or technical loopholes.
5. User Rights
In accordance with global data protection laws, you have the following rights to your personal information:
- Right of Access: You have the right to inquire and obtain the personal information we store about you
- Right of Rectification: You can request us to correct inaccurate or incomplete personal information
- Right of Deletion: You can request us to delete your personal information when the information is no longer needed for business purposes
- Right of Restriction of Processing: You can request us to suspend the processing of your personal information under legal circumstances
- Right of Withdrawal of Consent: You can withdraw your consent to data processing at any time, which will not affect the legality of previous processing behaviors
To exercise the above rights, please contact us through the official contact channels published on our website. We will respond to your valid request within 15 working days.
6. Cookie Policy
Our website uses Cookies and similar tracking technologies to improve your browsing experience, record browsing preferences, and analyze website traffic data. You can set your browser to refuse Cookies or remind you when Cookies are sent. Disabling Cookies may affect the normal use of some functions of our website, but will not affect our basic business consultation and service functions.
7. Third-Party Website Links
Our website may contain links to third-party official websites, industry platforms, or cooperative partner websites. This Privacy Policy only applies to Starobotx’s business and website services. We are not responsible for the privacy policies and information protection practices of third-party websites. You need to independently understand and abide by the privacy rules of third-party platforms when browsing external links.
8. Protection of Minors' Information
Our products and services are mainly oriented to commercial enterprises, scenic spots, museums, and other institutional customers, and we do not actively collect personal information of minors. If you are a minor, please do not provide any personal information to us without the supervision and consent of your guardian. If we accidentally obtain minor information, we will delete it immediately after verification.
9. Policy Updates
We reserve the right to update and revise this Privacy Policy irregularly according to business development and legal regulation changes. The updated policy will be published on our official website with the latest effective date. Your continued use of our website and business services after the policy update means you accept the revised Privacy Policy.
10. Contact Us
If you have any questions, suggestions, or complaints about this Privacy Policy and our personal information protection practices, please contact us through our official business channels.
Starobotx Team
Official Website: www.animatronicdinos.com