Terms of Service  - Starobotx

These Terms of Service (“Terms”) constitute a legally binding agreement between Starobotx (“we”, “us”, or “our”) and all users, visitors, clients, and cooperative partners (“you” or “your”) who access our official website, inquire about products, purchase equipment, customize themed projects, and accept any commercial services provided by us.
By accessing our website, submitting consultation requests, placing orders, cooperating on projects, and using our products and services, you confirm that you have read, understood, and unconditionally agreed to abide by all clauses of these Terms. If you do not accept these Terms, please stop using our website and all related services immediately.

1. Service Overview

Starobotx is a professional global manufacturer and supplier dedicated to the design, R&D, production, customization, and sales of animatronic equipment. Our core service scope includes animatronic dinosaurs, animatronic animals, animatronic insects, animatronic dragons, dinosaur costumes, fossil replicas, fiberglass sculptures, interactive amusement equipment, and one-stop customized themed environment solutions for theme parks, museums, exhibition halls, shopping malls, and commercial scenic spots worldwide.
We provide full-cycle services including project consultation, scheme design, precision manufacturing, global shipping, remote/on-site installation guidance, and after-sales maintenance support for global institutional and commercial clients.

2. Website Usage Rules

You agree to use our official website and related services in accordance with international laws, local regulatory provisions, and these Terms. You shall not engage in any of the following prohibited behaviors:
  • Using our website for illegal, fraudulent, infringing, or unauthorized commercial activities
  • Tampering with, attacking, invading, or disrupting the normal operation of our website, server, and system data
  • Copying, crawling, or stealing our product pictures, technical parameters, design schemes, case materials, and commercial information without written authorization
  • Publishing or spreading malicious, illegal, discriminatory, infringing, and harmful information through our website consultation channels
  • Other behaviors that violate international trade conventions, laws and regulations, or public order and good customs
We reserve the right to suspend or terminate your website access permission and pursue legal liabilities if you violate the above usage rules and cause losses to us.

3. Product Consultation, Customization and Order Rules

3.1 Consultation and Quotation

All product parameters, pictures, videos, and case displays on our website are for reference only. We provide free professional consultation and personalized quotation services according to your project scale, application scenarios, customized requirements (size, movement function, special effects, material, etc.). The final formal quotation and product scheme shall be subject to the official written confirmation issued by our company.

3.2 Customized Service Specifications

Most of our animatronic equipment and themed projects belong to non-standard customized products. You shall truthfully provide project demands, site conditions, functional requirements, and other necessary information. Our team will formulate exclusive design schemes, motion programs, and production plans based on your confirmed requirements. After the scheme is confirmed and production starts, any subsequent modification of size, function, style, and process will generate additional costs and delivery cycle adjustments, which shall be borne by you.

3.3 Order Confirmation and Production

The official order and cooperative relationship shall take effect after both parties confirm the contract, quotation, and design scheme and complete the advance payment as agreed. We will arrange production in strict accordance with the confirmed technical standards, production process, and delivery cycle. We guarantee that all products comply with industry production specifications and pass factory quality inspection.

4. Shipping, Delivery and Installation Services

We provide global shipping and logistics distribution services. The shipping method, freight standard, delivery cycle, and port of shipment shall be subject to the contract agreement. We are responsible for professional packaging, waterproof and shockproof protection to ensure product safety during transportation.
We provide free remote installation guidance and operation teaching services. For on-site installation and debugging services, the specific service scope, cycle, and expense shall be negotiated and confirmed by both parties separately. We are not responsible for product damage or functional failure caused by unauthorized disassembly, incorrect installation, and non-standard operation by users.

5. After-Sales Service Rules

We provide standardized after-sales maintenance services for all qualified products, including long-term technical consultation, fault diagnosis, maintenance guidance, and spare parts supply. The specific warranty period and warranty scope shall be subject to the contract terms and product warranty instructions.
The warranty does not cover damage, failure, or aging caused by the following situations: artificial damage, unauthorized modification and disassembly, abnormal voltage, natural disasters (rainstorm, lightning strike, earthquake, typhoon, etc.), severe outdoor environmental erosion beyond IP65 protection standards, and failure to maintain the equipment in accordance with our official operation guidelines.

6. Intellectual Property Rights

All intellectual property rights of our website content and products belong exclusively to Starobotx, including but not limited to website design texts, pictures, videos, product design drawings, structural technologies, motion control programs, trademarks, logos, and patent technologies. All rights are protected by international intellectual property laws.
Without our written official authorization, no user or third party shall copy, reproduce, modify, disseminate, sell, use for commercial purposes, or plagiarize our design schemes, products, and cases. For fully customized exclusive project schemes confirmed and paid by customers, the exclusive use right of the customized scheme belongs to the customer, but our company retains the intellectual property right of the original design technology and basic structure.

7. User Responsibilities and Commitments

You confirm that you have legal qualification to carry out commercial cooperation and project procurement. You shall bear full responsibility for the authenticity, legality, and validity of the company information, project information, and contact information you provide.
After receiving the products, you shall complete the acceptance inspection in a timely manner in accordance with the contract and acceptance standards. You shall be responsible for the safety management, daily operation, and regular maintenance of the equipment during the use period, and bear all safety liabilities and economic losses caused by improper operation, lack of maintenance, or unauthorized transformation of the equipment.

8. Disclaimer of Liability

Our website and products are provided on an “as is” and “as available” basis. We try our best to ensure the timeliness, accuracy, and completeness of website information and product services, but we do not guarantee that the website will operate uninterruptedly and error-free, and do not undertake any indirect losses, incidental losses, and consequential losses caused by website access failure, data delay, or system failure.
We shall not be liable for any equipment failure, economic loss, or safety accidents caused by the following factors: force majeure events (natural disasters, wars, policy adjustments, international trade control, etc.), third-party responsibility, user's improper use and modification, and failure to follow after-sales maintenance specifications.

9. Policy Revision and Update

We reserve the right to revise and update these Terms of Service at any time according to business adjustments, product iteration, and legal requirement changes. The updated Terms will be published on our official website and take effect on the release date. Your continued use of our website, products, and services after the update constitutes your acceptance of the revised Terms.

10. Dispute Resolution

These Terms shall be governed by the relevant laws of the People's Republic of China and international trade conventions. In case of any dispute arising from the interpretation and performance of these Terms and service cooperation, both parties shall resolve it through friendly negotiation first. If the negotiation fails, both parties agree to resolve the dispute through legal proceedings in the local court where our company is located.

11. Contact Information

If you have any questions, disputes, or suggestions about these Terms of Service and our commercial services, please contact us through the official channels of our website.
Starobotx Team
Official Website: www.animatronicdinos.com